Collecting Patient Payments
The patient’s responsibility for healthcare costs is continuing to expand. If patient payments are collected during or before their service, then the risk of non-payment is avoided altogether. The reality is many patients are struggling to afford high deductibles and unawareness of their financial responsibility.
Patient pre-registration is essential to gaining the most accurate information about medical history and insurance information upfront to reduce claim denials. Patient pre-registration can permit front-loading the payment process by gathering data about insurance coverage, additional insurance, their maximum allowable visits, and determining the patient’s financial responsibility.
Cracks in the Administrative Processes
The front and the back end of the office often have different priorities.
When information isn’t effectively communicated, the result is claim denials. Improving communication during patient intake about coverage eligibility can assist with payer coordination, claims reimbursement and may improve payment collections.
Focus on front-end administrative tasks to readily handle claims and assist uninsured patients in understanding their coverage options with insurance exchanges. A validation process for patient insurance information is often overlooked with subsequent visits and can result in eligibility denials.